Conditions of use

CConditions of Use & Sale -

Welcome to ( THE «  WEBSITE «  )

Animalglory provides access to the Website and we sell our products to you subject to the conditions set out on this page. 

Please read these conditions carefully before using the website. By accessing and using this Website you signify your agreement to be bound by these conditions and any other terms or notices set out on this Website.

Conditions Relating to Your Use of -

1. Your Account

If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update the information you provided us with in the My Account area of the website.
Animalglory reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy and Security 

Please refer to our Privacy Policy Section.

3. Access to

We will do our utmost to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Restriction on Use

Animalglory grants you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Animalglory. This licence does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This Website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of without our express written consent. Any unauthorised use terminates the permission or license granted by Animalglory.

5. Your conduct

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Animalglory, are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the Website for any of the following:

  1. for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  2. to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  3. to cause annoyance, inconvenience or needless anxiety

6. Reviews, comments, communications and other content

Users of this Website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Animalglory reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you:

(a) grant Animalglory a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
(b) grant Animalglory and sublicensees the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Animalglory, including the execution of deeds and documents, at the request of Animalglory.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Animalglory: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Animalglory policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Animalglory for all claims brought by a third party against Animalglory arising out of or in connection with a breach of any of these warranties.

7. Copyright, Trademarks and Other Proprietary Rights

All the content of this Website, including but not limited to the text, graphics, logos, button icons, images, and software, is protected by copyrights, trademarks and/or other intellectual property or proprietary rights owned by or licensed to Animalglory. Except as expressly provided herein, nothing in this Website should be considered as granting any license or right under any copyright, trademark or other intellectual property rights of Animalglory or any third party. You may not use any Animalglory logo or other proprietary graphic or trademark without our express written consent.

Further, you may not systematically extract and/or re-utilise parts of the contents of the Website without Animalglory's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Website, without Animalglory's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this Website without Animalglory's express written consent.

“Animalglory Pet Care with a Conscience” is a trademark owned by Animalglory Ltd. All rights reserved.

Conditions Relating to the Sale of Products to You -

This section deals with conditions relating to the sale of products by Animalglory to you.

8. Our contract

Our contract will be on these terms and conditions to the exclusion of all other terms and conditions (including any terms and conditions which you purport to apply under any purchase order, confirmation email, specification or other document or transmission).

9. Your Responsibilities

In order for us to ascertain the suitability of sending veterinary products to you, we will require you to supply key information (such as species, breed, age and weight) on the animal/patient concerned. It is vital that all information you supply to us is complete and accurate in all respects because we will, in good faith, rely entirely on the key information you provided in order to ensure that we provide the correct and appropriate (if at all) medication to your animal.

Any false or inaccurate information you supply to us could result in certain products being prescribed to you that are unsuitable or inappropriate for the intended use you have specified to us. Therefore, you hereby undertake at all times to provide true, complete and accurate information to us when ordering any veterinary products from us. You hereby acknowledge that we shall have no liability or responsibility for any direct or indirect loss or damage that may result to you, your animal or a third party incurred as a result of our reliance on false or inaccurate information supplied by you or on your behalf.

10. Returns

Please review our shipping and returns policy, which applies to products purchased from us. Customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the shipping and returns policy.

11. Delivery

Upon receipt of your order for non-POM-V products or your signed prescription for your POM-V products, Animalglory will use reasonable endeavour to deliver your products to you within 7 working days.

Where Animalglory is unable to deliver your products within 30 days from the day of receipt of your order, or as applicable, signed prescription, Animalglory will advise you by email of the reason for the delay and provide a revised date for the delivery.

If  for any reason you do not accept delivery of any of the products or Animalglory is unable to deliver the products on time because you have not provided the appropriate instructions, Animalglory may store the products until delivery whereupon you will be liable for all reasonable related costs and expenses including storage and insurance.

If you do not accept delivery of any of the products because you have cancelled the contract pursuant to Clause 10 above you will receive a refund or credit for any sum that has been paid by you for the products within 30 days of cancellation less delivery costs.

12. Price and Payment

Price shown will be inclusive of VAT but exclusive of delivery costs.

Payment for the products is due immediately upon the placing of your order. To place an order, you will be directed to the check out page. Should you wish to place an order online, you will be required to complete an order form and pay by credit/debit card.

No payment shall be deemed to have been received and no delivery will take place until Animalglory receives cleared funds.

13. Pricing and availability

If an item is not available at the time of ordering, this will be mentioned as “out of stock” on the product information page. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such.

Despite our efforts, a small number of the products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

14. Product quality

Animalglory will endeavour to deliver products that are not due to expire within two months of the date of delivery. That said, please note that veterinary products are in their nature liable to deteriorate or expire rapidly. We therefore strongly recommend that you check the expiration date on the manufacturer packaging of the product delivered to you and make sure that it is used within the time frame.

It is your responsibility to store, use and maintain the products as outlined in the manufacturer datasheet/written instructions.

If you discover a defect in the product as a result of damage in transit, you are obliged to give us written notice of the defect within two business days of the time you discovered or ought to have discovered the defect. In such a case, Animalglory will request the product to be returned for examination. If the product is deemed defective as a result of transit, Animalglory will provide you with the same product or a refund.

Animalglory will not incur any responsibility if you fail to store the products appropriately, use them after their expiry date or use a product damaged in transit without having informed Animalglory.

15. Customs

When ordering goods from Animalglory for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering POM-V products from Animalglory, you are considered the importer of medicine and must comply with all laws and regulations of the country in which you are receiving the goods.

Animalglory makes no representation that any products referred on this Website are appropriate for use or available in other locations.

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Conditions Relating to both Your Use of and Sales to You -

16. Links to Other Websites

Animalglory has provided links on this Website to other sites for information purposes only and such links do not constitute an endorsement by Animalglory of the content, materials and/or any offer for offerings place or referred to on such other websites or as a warranty that such websites will be free of viruses or other such items of a destructive nature. Animalglory has no control whatsoever as regards the content of such websites and does therefore not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You should carefully review their privacy statements and other conditions of use.

17. Electronic communications

When you visit Animalglory or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

18. Our Liability

Although Animalglory endeavours to ensure the accuracy of the content placed on this Website, Animalglory does not warrant or guarantees its accuracy or correctness or of any other content or materials referred to in or made available by means of this Website. In addition, Animalglory does not warrant or guarantee that the Website and its operation, its content or the services that makes it available are virus free or free of other harmful components or that your use of this Website and its content will be uninterrupted.

In no event shall Animalglory be liable for any damages (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), including without limitation, direct or indirect, special, incidential, or consequential damages, losses or expenses arising in connection with this Website, any of its content, any web browser or the use thereof or inability or use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Animalglory or its representatives thereof, are advised of the possibility of such damages, losses or expenses whether caused by negligence or otherwise.

Animalglory’s liability in contract shall only cover losses that are a reasonably forseeable consequence of the breach of contract. Animalglory’s total liability in contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of the contract shall not exceed three times the amount paid for the products under the relevant contract. Animalglory shall not be liable for any indirect, special, incidential or consequential damages, losses or expenses arising out of or in connection with the contract.

To the extent permitted by applicable law, Animalglory expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law or equity.

Nothing in these conditions affects in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence, willful misconduct or fraudulent misrepresentation.

19. Indemnification

You hereby agree to indemnify and hold us fully indemnified as well as indemnify all companies within our group for any losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered or incurred directly by us or companies within our group as a consequence of your breach or non-observance of these conditions or the contract, your improper use of this Website or in relation to any claim which may be brought against us or any company within our group by a third party in relation to your use of the Website.

20. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our Website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

21. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

22. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

23. Severability

If any of these terms and conditions is deemed to be invalid or unenforceable the remaining terms and conditions shall not be affected by such invalidity or unenforceability and shall remain in full force and effect.

24. Complaints

If you have any queries, comments or complaints with respect to the contract, the Website or any products, please contact us immediately by E-mail at

These Conditions of Use & Sale were last modified on  june 10th 2014.

Animalglory Ltd Privacy Notice -

Animalglory  knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the information gathering and dissemination practice for this website.
By visiting, you are accepting and consenting to the practices described in this Privacy Notice.

Controller of Personal Information -

This website is operated and controlled by Animalglory. 

What Personal Information About Customers Does Animalglory Gather? -

The information we learn from customers helps us personalise and continually improve your shopping experience at We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us and recommend products and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather:

Information You Give Us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.

Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses We use this information for such purposes as technical administration of our website, research and development, customer administration and marketing. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at if we cannot recognise you, we want you to be aware that these tools exist.

Information from Other Sources: we might receive information about you from other sources such as public records and bodies, or private organisations and add it to our account information.
If you do not wish to receive promotional offers from us in the future you will be given the opportunity to refuse any marketing emails.

What about Cookies? -

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings and storage of items in your Shopping Basket between visits.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Animalglory's essential features, we recommend that you leave them turned on.

If you to leave cookies turned on, be sure to sign off when you finish using a shared computer.

We will be posting our Cooke Policy shortly. You can also find out more about cookies at

Does Animalglory share the Information it receives? -

Information about our customers is an important part of our business and we are not in the business of selling it to others. Animalglory shares customer information only as described below.

Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it .

Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Animalglory or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. In addition, Animalglory may disclose customer information to its subsidiaries or other affiliated entities. In any of these cases you accept and consent that Animalglory assign, transfer, and/or share your Personal Information for purposes of continuing to provide its services according to the terms of this Privacy Policy.

Protection of Animalglory and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use & Sale and other agreements; or protect the rights, property or safety of Animalglory, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.

Animalglory has implemented security policies, rules and technical measures to protect your personal date from unauthorised access or modification, improper use or disclosure, unlawful destruction or accidental loss.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We do not reveal your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

All our employees and data processors, who have access to, and are associated with the processing of personally identifiable customer information are obliged to respect the confidentiality of our customers.

We will ensure that your personal data will not be disclosed to state institutions and authorities without your consent except if we are required to do so by law through a subpoena, search warrant or other law enforcement procedure.

What About Third-Party Advertisers and Links to Other Websites? -

Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices.

Animalglory also displays targeted advertising based on personal information about users. Although Animalglory does not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a targeted advertisement meet the targeting criteria used to display the ad .

Accessing and Changing Your Information -

Animalglory gives you access to a broad range of information about your account and your interactions with Animalglory for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.

You can check the information that we hold about you and make any desired changes to such information, or to the settings for your Animalglory account at any time by logging on and checking your account or by contacting us at info You can also close your account through the animalglory .com website. If you close your Animalglory account, we will mark your account in our database as “closed”, but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new one. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law.

What Choices Do I Have? -

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain Animalglory features.

You can add or update certain information on the page My Account Overview. When you update information, we usually keep a copy of the previous version for our records.

You have the opportunity to opt-out of receiving e-mail or other mail from us at the point where we request information about you. (If you do not want to receive our conditions and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of and orders placed with Animalglory, and it is your responsibility to review them for changes.)

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Animalglory's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Animalglory products and services that require you to Sign in.

Notices and Revisions -

If you have any concern about privacy at Animalglory, please email us a thorough description and we will try to resolve the issue for you.
Our business changes constantly and our Privacy Notice and the conditions and use of sale might change also based on your commentaries or in order to adapt them to our practices. All amended terms shall take effect automatically thirty (30) days after they are initially posted on this site. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected -

Automatic Information

Examples of the information we collect and analyse include: the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products you viewed or searched for; any phone number used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources

Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising or other services; search term and search result information from some searches conducted through the Web search features offered by Animalglory; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Which Information Can I Access? -

Examples of information you can access easily at include: up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, and password); e-mail notification settings (in particular newsletters); recommendations (including recent product-view history, prior-order history, favourites and wish lists).

Want Further Information? -

If you have any concerns or questions in relation to your privacy please E-mail us at

We understand that on occasion you want to return an item you purchased from us. We are striving to make this process quick and convenient for you.

For more information on returns or to request a return / refund,   write an email to

Other Products

If for any reason you are not satisfied with any product you purchased from us, you can return notifying us within 7 business days after receipt. The product must be in its original packaging, unopened and in condition for resale.

Only accept returns of products that have been purchased through our site.
If your shipping address is outside the European Union, we will deduct the shipping costs.
If the product arrives in bad condition, or if for some reason the return is the result of an error on our part, resend or refund the product within 60 days of the order date.
Any return that does not meet the above conditions may not be refunded or replaced.